1. How do I set up my voicemail?
2. What if I forget my passcode?
3. How can I change my passcode?
4. Can I change the number of rings before a call rolls to voicemail?
5. How do I retrieve messages from my EZ Mobile Phone?
6. What are the features of my voicemail?
7. Can I retrieve voicemail messages from any touch-tone phone?
8. Where can I download a copy of the Voicemail Quick Reference Guide?
9. Why do my incoming calls go directly to voicemail?
10. How do I check my air time minutes?
11. Can I use my phone during nights and weekends if there are no day time minutes
in my plan ?
12. When does a night and weekends start ?
13. How can I check my remaining minutes or load a new plan? ?
14. What happens if I don’t load another plan on or before the last day of my service period?
15. What if I load a new plan before the end of my current service period?
16. What if I run out of Anytime Minutes before the end of my service period?
17. What is the Term of my Plan ?
1. How do I set up my voicemail?
Using your EZ Mobile Phone, follow these steps (normal airtime charges will apply):
- Press and hold the envelope key on your EZ Mobile Phone until the display reads "Calling Voicemail".
- Create your own personal passcode of 4-10 digits.
- Record your name (you have 10 seconds to record your name).
- Record a personal greeting or select the standard greeting (you have 30 seconds to record a personal greeting).
- Turn One-Touch Access on or off. When turned on, you don't have to enter your passcode when calling voicemail from your EZ Mobile Phone while in the EZ Mobile Coverage Area.
Note: You must complete all of the above steps during a single call, or you will need to repeat all the steps the next time you call in to EZ Voicemail.
2. What if I forget my passcode?
If you are trying to access voicemail from any phone other than your EZ Mobile Phone and have forgotten your passcode, you have two options:
- If One-Touch Access is on, you can use your EZ Mobile Phone to reset the passcode. Press and hold the envelope key, press 3 for personal options, and then press 2 for administrative options. Press 4 to change the passcode.
- If One-Touch Access is off, you will need to contact EZ Mobile's Customer Service. Your new passcode will be available within 24 hours.
3. How can I change my passcode?
Press 3 for personal options, press 2 for administrative options, and then press 4 for change passcode. You will be prompted to enter a 4-10 digit passcode. After you enter the passcode, the voicemail system will repeat it and ask you to verify.
4. Can I change the number of rings before voicemail answers a call?
The ring cycle (time elapsed until voicemail answers a call) is 23 seconds. The ring cycle cannot be changed.
5. How do I retrieve messages from my EZ Mobile Phone?
If you are in the EZ Mobile Coverage Area, follow these steps:
- Press and hold the envelope key on your EZ Mobile Phone until the phone indicates "Calling Voicemail."
- Enter your passcode. (If One-Touch Access is turned on, you can skip this step.)
- Listen to your messages, then save or erase them.
If you are out of your EZ Mobile Coverage Area, follow these steps:
- Press and hold the envelope key on your EZ Mobile Phone until the phone indicates "Calling Voicemail "
- If you hear your voicemail greeting, press * (star key).
- Enter your passcode.
- Listen to your messages, then save or erase them.
6. What are the features of my voicemail?
EZ Voicemail has many features:
- Mailbox Capacity: When you access your voicemail, the system tells you how many new and saved messages you have. Your voicemail box can hold a total of 30 messages. New messages are retained for 20 days. If you do not save a new message within 20 days, it is deleted automatically. Saved messages are retained for 30 days. If you do not delete a saved message within 30 days, it is deleted automatically. If your mailbox is full, you will hear a "mailbox full" message when you access your voicemail. Callers trying to leave a voicemail will receive the same message and be unable to leave a voicemail until you erase some messages.
- Numeric Paging: Callers who reach your EZ Voicemail can send you a numeric page instead of a voice message. The numeric page shows as a text message on your EZ Mobile Phone.
- Urgent Messages: When leaving a message on your EZ Voicemail, a caller can press #1 after recording the message to mark it urgent. Urgent messages show up first in your EZ Voicemail box.
- Getting a Fast Busy Signal: If you get a fast busy signal when trying to access your voicemail, it simply means that all voicemail channels in your area are busy and that you need to try again later. Likewise, if a caller tries to leave you a voicemail message and gets a fast busy signal, they will be unable to leave you a message and will have to try the call later.
7. Can I retrieve voicemail messages from any touch-tone phone?
Yes, in order to retrieve messages from a touch-tone phone other than your EZ Mobile Phone:
- Dial your EZ Mobile Phone Number and wait for the call to roll to voicemail.
- Once your voicemail greeting begins, press * (star key).
- Enter your passcode.
- Listen to your messages, then save or erase them.
8. Where can I download a copy of the Voicemail Quick Reference Guide?
Use the convenient Quick Reference Guide to help you get the most out of EZ Voicemail.
9. Why do my incoming calls go directly to voicemail?
A call may go directly to voicemail if:
- You are calling during a high usage time period and the tower is not able to complete additional calls.
- A radio signal has been interrupted by a tunnel, building, or other environmental factor.
- You have traveled outside of the EZ Mobile Coverage Area.
- If you are on a call on your mobile phone, an incoming call may go directly to voicemail.
10. How do I check my air time minutes?
To check air time minutes dial (877)
273 4050, on the main menu press 2, enter mobile number to get your used and remaining air time minutes
11. Can I use my phone
during
nights and weekends if there are no day time minutes
in my plan ?
Nights and weekends will only be
available if there is at least 5 day time minutes left on the plan,
OR there should be minimum cash balance in the account.
12. When does a night and weekends start ?
Night & Weekend Minutes are included in most of EZ Service Plans. On most plans, Night & Weekend Minutes are used from 9 p.m. to 7 a.m., Monday through Friday and all day on Saturday and Sunday.
13. How can I check my remaining minutes or load a new plan ?
Call the automated service at 1-877-273-4050.
14. What happens if I don’t load another plan on or before the last day of my service period?
If you do not load another plan within 5 days of the last day of your active service period, your cellular phone number as well as any remaining positive cash balance and Anytime Minutes will be lost. You will also be charged a $10 reactivation fee to re-activate your phone with a new local number.
15. What if I load a new plan before the end of my current service period?
In this case, your new plan will not start until your current service period expires or your Anytime Minutes are expended - whichever comes first.
16. What if I run out of Anytime Minutes before the end of my service period?
No problem, you have (2) options:
1. Load another plan and start a new service period.
(You don’t have to wait until the end of the original service period).
2. Maintain a positive cash balance by loading additional cash card(s) to continue receiving your unlimited night and weekends minutes until the end of your service period.
17. What is the Term of my Plan ?
All plans (except the $19.99 plan) featured represent a 30-day service period. You will need to load another plan on or before the last day of your service period to keep your plan active.
The $19.99 plan is active for a 15-day service period.
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